Privacy Policy
Last updated: 9 March 2026
Same Day Courier Delivery Service (“we”, “us”, “our”, “the Company”)
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you interact with us — whether via our Website http://samedaycourierdeliveryservice.co.uk/, phone, email, text, or in person. We comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and PECR.
1. Who we are (Data Controller) Same Day Courier Delivery Service Leicester, United Kingdom Phone: +44 7503 260536 (If you have a registered office/address, add it here for full transparency.)
2. Personal data we collect
Directly from you
- Contact details: full name, phone number, email address
- Delivery information: pickup & delivery addresses (including postcode, floor, access notes)
- Consignment details: description of goods (e.g., “legal documents”, “medical samples”, “electronics”), weight, dimensions, value (if declared)
- Payment information (if processed directly; we may use third-party processors)
- Communications: messages, call notes, enquiry history
Automatically
- Technical data: IP address, browser type/version, device type, operating system, referral source, pages visited, time/date of visit, session duration
- Location data (approximate, from IP or if you allow browser geolocation)
From third parties
- If someone books on your behalf (e.g., sender provides recipient details)
- Public sources (rarely, e.g., postcode validation tools)
3. How and why we use your personal data
| Purpose | Examples of use | Legal basis |
|---|---|---|
| Provide courier services | Quote, book, collect, track, deliver, invoice | Performance of contract |
| Respond to enquiries & support | Answer questions, send confirmations/updates | Legitimate interests / contract |
| Admin & operations | Accounting, tax records, dispute resolution | Legal obligation / legitimate interests |
| Improve services & Website | Anonymised analytics, feedback analysis | Legitimate interests |
| Marketing (direct) | Send service updates/offers (you can opt out anytime) | Consent or legitimate interests |
| Security & fraud prevention | Detect unusual activity, protect against misuse | Legitimate interests |
| Legal compliance | Respond to court orders, maintain records | Legal obligation |
4. Who we share personal data with
- Drivers / subcontractors / partner couriers (only data needed for pickup/delivery)
- IT & service providers (hosting, email, CRM, accounting software — UK/EU based where possible)
- Payment processors (if applicable)
- Authorities (HMRC, police, courts — only when required)
- Insurers (for claims involving loss/damage)
We do not sell personal data. No international transfers outside UK/EEA without safeguards (e.g., UK IDTA or adequacy decision).
5. How long we retain personal data
- Active orders: duration of service + 6–7 years (accounting/tax)
- Completed orders: 6–7 years
- Enquiries/quotes (no booking): up to 12–24 months
- Website logs/analytics: up to 26 months (or per tool settings)
- We delete/anonimise when no longer needed.
6. Your rights under UK GDPR
- Access your data
- Correct inaccurate data
- Erase data (in certain cases)
- Restrict processing
- Data portability
- Object to processing (e.g., direct marketing)
- Withdraw consent
- Not be subject to automated decisions with legal effect
Contact us to exercise rights. No fee usually; response within 1 month (extendable). Complain to ICO: https://ico.org.uk/make-a-complaint/ or phone 0303 123 1113.
7. Security We use technical/organisational measures (encryption, access controls, secure hosting) to protect data. However, no system is 100% secure.
8. Children Our services are not directed at children under 16. We do not knowingly collect data from children.
9. Changes We may update this policy. Significant changes will be notified via Website or direct contact.
10. Contact +44 7503 260536